Managing quality is crucial for EVERYONE providing a product or service. As John Lasseter, the chief creative officer of Pixar Animation Studios, Walt Disney Animation Studios, and DisneyToon Studios, said, “Quality is the best business plan.”

Source: 1

Source: 1

Businesses or organizations who manage the quality of their output benefit by:

  • Improved operations
  • Improved operating margin
  • External recognition
  • Market expansion

They are also able to eliminate:

  • Ineffectiveness
  • Inefficiencies
  • Problems / Errors
  • Inconsistencies
  • Malicious practices
  • Uncertainties
  • Bad culture

The first step towards achieving these benefits starts with the design and implementation of a Quality Management System (“QMS”), a tool used to describe how a business or organization manages its processes or activities to meet customer or regulatory requirements. This tool creates a model that will:

  • Maximize efficiencies and effectiveness
  • Reduce waste and errors, thus reducing costs
  • Delineate clear roles and responsibilities

While a fully integrated QMS may not be cost effective for every situation, it is nevertheless important for all companies and organizations, regardless of size, to have a solid foundation built on quality management. We will dive into more detail on the different aspects of a QMS in future blog posts. Stay tuned!